TOPIC: Integrating RecallChek

Okay, RC told me yesterday that you can't send anything else except the actual model name and brand. So adding the extra text is a problem. I suggest putting the extra text in the Description Text field in the particular panel or removing it from the RecallChek section before uploading. You can leave the notes as they disappear automatically.

Before I start tearing up my template for RC, I have a couple of questions...
1) Can the RC information be put in a selection panel - things like brand, model, etc. don't seem like they really belong in a "damage" section.

2) Neither of the workarounds suggested appear to be very practical (lots of clicks involved vs what I do now to submit via a 3rd party).  I don't know enough about the HIP programming to say (multi-user Basic was the most advanced I ever worked with) but would it be possible to enter the information as
"Model #:RecallChek Model5555555555" and have the system transfer only the string to the right of theRecallChek Model note when moving data to the RecallChek template?  That way, the report would still be readable to the client.

1) Yes
2) Let me think of a way to do this.

The easiest way I can think of is to have a 2 selection panel, 1 damage panel tab. The description text for the 2 selection panels would be Model #: & Brand #: Then the damage panel has the normal observations. Then you just select your brand, type your model and you're good to go.

Yes, I found out the way I suggested wasn't working. For now I am deleting the extra information before uploading.

I guess I am going to wait and see what Dominic works out for this as well as the need to enter more than 10 items.  I have another way to get the info to them now that is not really too time consuming.  This will be better once all the bugs are worked out.

Right now I am still putting the information in the report and then copy/paste to the ISN form for RecallChek.