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TOPIC: Customer Satisfaction Survey

Re: Customer Satisfaction Survey 15 years 8 months ago #11115

I've been thinking of doing the testimonial thing on my site. I seems to get tons of praise but nothing to show future clients.  I didn't think of emailing them a link to it.  That's not a bad idea.  I still think it would be better to have it at the inspection.  I always give my clients a clipboard with the 2 business cards, 2 flyer's, contract, invoice, survey, blank paper, in that order top to bottom. 

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HLC Home Inspections LLC
www.OklahomaHomeInspector.biz
We are a licensed inspector for the state of Oklahoma.?  Our focus is Oklahoma City, Moore, Mustang, Yukon, Tuttle, and many other areas surrounding OKC.
HLC-Home-Inspections-Oklahoma-City

HLC Home Inspections LLC...

Re: Customer Satisfaction Survey 15 years 8 months ago #11119

Then they have to fax it to you or mail it as they haven't seen your report. You'd have to add a stamped envelope too, all increasing your costs.

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: Customer Satisfaction Survey 15 years 8 months ago #11133

  • James Levy
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Alright boys, let me have it. This is what I think is a finished survey. Please tell me what you think. Bring it on I can take it!  8)

www.philadelphiahomeinspection.net/phila...sfaction-survey.html

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www.homespectllc.com
Homespect LLC
Home and commercial Inspections in Medford, Mount Laurel, Cherry Hill, Voorhees, Marlton NJ, and the surrounding areas.

Re: Customer Satisfaction Survey 15 years 8 months ago #11140

Then they have to fax it to you or mail it as they haven't seen your report. You'd have to add a stamped envelope too, all increasing your costs.


What?  No way! They give it to me at the end of the inspection.  Not after they get the report.  Here is a copy of the NACHI survey.  Its simple, lets you know how you are doing right then and there,  and if you ever get pulled into court, show them your positive survey and bam...  Your home free.  (we hope)
Attachments:

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HLC Home Inspections LLC
www.OklahomaHomeInspector.biz
We are a licensed inspector for the state of Oklahoma.?  Our focus is Oklahoma City, Moore, Mustang, Yukon, Tuttle, and many other areas surrounding OKC.
HLC-Home-Inspections-Oklahoma-City

HLC Home Inspections LLC...

Re: Customer Satisfaction Survey 15 years 8 months ago #11141

Alright boys, let me have it. This is what I think is a finished survey. Please tell me what you think. Bring it on I can take it!  8)

www.philadelphiahomeinspection.net/phila...sfaction-survey.html


Okay, first thing I notice is your right hand navigation bar is way off. 

Second thing is your "if no" responses.  Find a way to make those sound positive instead of negative.  Not quite sure how to do it, but you want a positive person leaving a positive message to a positive question!!!

Otherwise I think it looks good.  Covers everything I can think of at the moment.

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HLC Home Inspections LLC
www.OklahomaHomeInspector.biz
We are a licensed inspector for the state of Oklahoma.?  Our focus is Oklahoma City, Moore, Mustang, Yukon, Tuttle, and many other areas surrounding OKC.
HLC-Home-Inspections-Oklahoma-City

HLC Home Inspections LLC...

Re: Customer Satisfaction Survey 15 years 8 months ago #11142

Drew.
Looks awesome here comes the but. You forgot the question mark after is website easy to navigate, receive is spelled wrong (did you receive your inspection report timely manner) and what's with you missing the "d's" in knowledgeable. ;) ;)

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Gerry Pallotta
Alota Home Inspection Services
Greater Toronto Area Home Inspector
Mississauga Home Inspector
Inspecting the following areas
Toronto,Mississauga,Brampton,Oakville,Vaughan,Richmond Hill,Markham and Pickering
Last Edit: by Gerry Pallotta.
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