TOPIC: What More Can I Do?

Sometimes the cosmos throws you a blurry question mark.  Should you interpret it, get upset, throw it out as aberration or chalk it up to good luck?

I received an email at 1130pm, from a potential home buyer, requesting a home inspection.  I get them all the time.

I responded at 430am, typical for me.  I answered his questions and referred him to my website to learn more about me.

No further communication happened for two days.

Two days later I received another late-at-night email.  This is it, quoted.

It read:

"Thank you for your quick response!  You were the first to respond to me.  You have the best website of anyone else I contacted.  It is very complete and gave me a wonderful picture of your many services.  Your book looks like a great resource.  I feel like I know you.

You should know that you came very highly recommended by my Realtor, a friend who previously used your service and two web business-rating services.  Your great reputation precedes you.

Unfortunately, we selected another company to perform our inspection."

What do you say to THAT!?

May I translate what he did not say:  The other company charged $25 less.  Their service is not as comprehensive as yours, or their experience, or their report or final product, but we are paying $625K for our home and need to save pennies.  Maybe we will use you next time - when this bad experience teaches us to use the most reputable inspector even if slightly more expensive.

Maybe I am dreaming as I offer that translation.  But maybe not!!

I am going to chalk it up to good luck.

My recommendation:  The cheapest service is rarely the better service.  Maybe, but likely not.  When looking for a home inspector, shop around for experience and reputation, NOT price!

Happens all the time Jay. Ticks you off though, doesn't it? Get the next one and move on. :'(

Yea it happens.  I don't like it, but it happens!  I done did move on, I did.

Ok that's nuts. What's up with the email? I'd have to email them and ask why they went with someone else after all the great recommendations. At least we know they liked your website!