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TOPIC: customer complaints

customer complaints 11 years 9 months ago #51712

I heard from the Realtor yesterday and she said our client was not happy with my inspection. here is what she said via email to the realtor.

-Garbage disposal unit works fine. He did not crank the motor enough. 
-Landscaping irrigation works fine. He did not turn a valve to the "on" position outside.
-He found no issues with the carpet and tile. The carpet has waves in it in a few locations around the house and a hole near the base of the stairs. One of the tiles in          foyer has a crack in it. Several wall tiles near master bath tub have cracks.

As a side note, we also had the air blower capacitor in the air handler short out, but that's not something he would have found. There also was a leak from the water heater that wasn't apparent during the inspection, but showed up later on, prompting us to buy a new water heater.

Please let me know what you think or how you might respond...
thanks.

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Re: customer complaints 11 years 9 months ago #51716

Well the carpet and tile are cosmetic. Some inspectors would note it depending on how bad it is , others won't.

You didn't crank the motor enough on the disposal? Those either work or don't. What is this a hand crank? lol.

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: customer complaints 11 years 9 months ago #51717

That was my point as well.. as for the carpet and tile i did point them out however did not list it in the report because it was minor in my opinion.
Just so were clear i copy paste that into the thread..  Thanks Dom.

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Last Edit: by Joe Svehla.
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