TOPIC: Missing app options, note color

Hello all!

I’m having issues when I minimize my main home inspection report. Looking for help.

As I said, I have my main report for full homes. I am trying to make it smaller for condos (as condos don’t have the same systems as a full home) and I am running into issues coloring my comments.

See attached for images of the two reports using the app.

Both are the same comments but the one with the color option is from my full inspection report and the one without the option is from my condo inspection report. I can add “||1||” in front of the comment in the condo report to turn it blue but who wants to do that every time.

Is there a setting that I deleted when I removed section in my larger report that would cause damage to my condo report?

Hopefully I can get some insight on this and correct.

Make sure Advanced Colors is turned ON under Report Settings => Formatting.

Also, there's no reason to create a new template for condos. Many condos will have everything to look at as a normal home. If you're inspecting one where you have an area you don't comment on, you just uncheck the section when generating the report and HIP won't print the item. You can also set items with no comments not to print under Report Settings => Options => Item Options.

Thanks for the response!

I have checked my settings and advanced colors is enabled in the setting.

I totally understand what your saying and I absolutely use that in my main report. An example is I have a pool section but some homes don’t have pools.

My issue is more that I have an irrigation section under plumbing. I cannot go and uncheck irrigation. I would need to provide a rating or it would be left blank since it’s inside of the plumbing section. So instead of having that in for my condo which won’t have an irrigation system that the owner would take care of, I would rather remove it from the report.

You don't. Follow what I wrote to set HIP to drop items with no comments , ratings or pics. Irrigation will remove itself.

After you confirm advanced colors are on, delete the template from the cloud, upload it again and download to mobile.

Ok, upon doing this I am still running into the same situation. I have copies of my original report just in case of mistakes. But I have found that if I make ANY adjustments to the settings or template of the file that I lose my note color option. Even to the point where if I adjust my options to remove the sections if no comments are present then the color option is removed. It literally makes no sense. Been doing this for about 2 hours now and have come to this conclusion. Not even making a separate file, just adjusting my full home file.

Any suggestions?

Are you referring to losing them on mobile or the desktop? Mobile won't see your changes until you've uploaded a template to the cloud, downloaded it and started a new job. You may want to call into support tomorrow to go through things if' you're still having an issue.