TOPIC: Where'd My Realtor Go???

A couple of months ago the realtor in the ISN record would disappear when the record was imported into HIP. Now there is a drop down menu that we can look for the realtor in on the HIP client page. Sometimes the realtor is there, sometimes not. Does anyone else have this happen? Did this change when HIP started having their own ISN-type program? It's rather frustrating. Does anyone know a fix? ISN says it's not them.

The drop down box for selecting the agent has been in the program for 15 years, it's definitely not a new feature. You can check if the agent is in the system by clicking on the Address Book button where you can add manually too. The first time the agent is added into HIP during an ISN import you may need to select them but it should auto select after that. From time to time the agent won't have an email address set in ISN or there's a different agent with the same email address and you may see a conflict as HIP uses the email as an identifier. Give the office a call or click Live Help if you'd like to go over this.