TOPIC: HIP Error after update

HIP Error after update 10 years 2 months ago #58747

Manny Marinos
Topic Author
Offline
Junior Member
Posts: 20
Thank you received: 0

I updated to HIP 4.04 and just finished up my 1st inspection since update and uploaded report from my phone to cloud. I opened HIP in computer and hit refresh and selected my report to download however I keep getting an error asking me to check login info or internet connection. I triple checked both and made sure my firewall is not blocking HIP but still no good. I tried to download a different report with same results. The only thing that I can possible think might be an issue is when I did the update I realized that HIP 3.8 is still installed. Did anyone else have this issue?

Manny

Please Log in to join the conversation.

Manny Marinos
Homeguard Home Inspections
Servicing all of Nassau and Suffolk Counties
Including Smithtown, Islip, Brookhaven, Riverhead
North Hempstead, Oysterbay
www.homeguardhomeinspection.com

Re: HIP Error after update 10 years 2 months ago #58748

Bob Elliott Offline Platinum Member Posts: 1372 Karma: 1 Thank you received: 1	Just re enter the info and reboot the program. Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
	Please Log in to join the conversation.

Re: HIP Error after update 10 years 2 months ago #58753

Dominic Maricic Offline Administrator Dominic Maricic Posts: 14156 Karma: 5 Thank you received: 57	Hi Manny, 1. Delete the inspection from the cloud on the desktop. 2. Upload the inspection from mobile again ONLY via a wifi connection. Do you not a cell connection as it will cause this problem if the connection weakens at all. Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
	Please Log in to join the conversation. Dominic Maricic Home Inspector Pro Home Inspection Software - CEO

Re: HIP Error after update 10 years 2 months ago #58754

Bob Elliott Offline Platinum Member Posts: 1372 Karma: 1 Thank you received: 1	Yeah he got it Dom.Response was on the NACHI forum. The connection was interrupted. I did not make the mobile connection...neither did He ,LOL Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
	Please Log in to join the conversation.

Re: HIP Error after update 10 years 2 months ago #58759

Dominic Maricic Offline Administrator Dominic Maricic Posts: 14156 Karma: 5 Thank you received: 57	Hah ,thanks Bob! Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
	Please Log in to join the conversation. Dominic Maricic Home Inspector Pro Home Inspection Software - CEO

Re: HIP Error after update 10 years 2 months ago #58760

Bob Elliott Offline Platinum Member Posts: 1372 Karma: 1 Thank you received: 1	At least it was not a software issue. Whew. Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
	Please Log in to join the conversation.

Page:
1
2
3

forum

Home Inspector Pro Software

Home Inspector Pro & HIP Mobile Questions

HIP Error after update

Time to create page: 0.184 seconds