TOPIC: HIP ReCallChek

I am using HIP 3.9 and still have the RecallChek problems.  My template has the saved settings.  If I open HIP and look at the RecallChek page, it is correct.  However, when I upload an inspection from HIP Mobile, download to HIP PC and open that inspection.  The settings are not saved and there is data in the fields from previous inspections.  I sent an inspection to Dan and he forwarded to you.  Also, HIP does not send the serial numbers to RecallChek.  Thanks.

Eric, I was just looking over my notes on this. Do you lose all the settings, or just some of them?

There are three settings on the RecallChek Data Collection Page - name, HIP menu section, HIP tab.  They are all there when I open HIP PC and look at the page and all of the data fields contain the generic Brand, Model Number, Serial Number.  When I upload/download from HIP Mobile, I lose the HIP tab setting and I have data in every field that I have chosen before.  It is real data from previous inspections.  I have to select the HIP tab setting and it wipes out the data.  Thanks.

Any update on this problem?  Thanks.

Sounds silly but you are still using the same template as desktop correct ?
My first thought would be to reload the current template.

I reload the template on my phone daily or twice a day.  I am always tweaking the template and when I finish an inspection, I upload and download the template.  Thanks.