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TOPIC: Credit Card stopped working

Re: Credit Card stopped working 15 years 7 months ago #12188

Give Jay a call tomorrow and have him confirm the password.

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: Credit Card stopped working 15 years 7 months ago #12189

OK

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Title: Halcyon Home Inspection
URL: www.halcyonhomeinspection.com
Body: Performing Home Inspections in Santa Rosa, Sebastopol, Windsor, Rohnert Park, Petaluma and surrounding areas of Sonoma County, CA.
URL Path:Santa-Rosa-Home-Inspection.html

Re: Credit Card stopped working 15 years 7 months ago #12194

What type of Card are you trying to Process?

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: Credit Card stopped working 15 years 7 months ago #12195

I tried 3 different cards, MC and Visa.  So far the people at First National customer support are clueless.  They say that the Payfuse is working correctly and that the problem must be with my site, but I haven't changed anything since I first set it up and tested it. 

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Title: Halcyon Home Inspection
URL: www.halcyonhomeinspection.com
Body: Performing Home Inspections in Santa Rosa, Sebastopol, Windsor, Rohnert Park, Petaluma and surrounding areas of Sonoma County, CA.
URL Path:Santa-Rosa-Home-Inspection.html

Re: Credit Card stopped working 15 years 7 months ago #12198

Ok, just checking that you weren't using Amex as that's a separate setup.

Let me know what Jay says. I double checked your info and it's still in our system (I was making sure you didn't uncheck it when you activated the reports on your website). Let me know what Jay says.

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: Credit Card stopped working 15 years 7 months ago #12212

Jay rocks!  He fixed the problem within minutes after I called him this morning.  The problem was indeed an expired password, and once the Customer Care people got involved they managed to lock out my account completely.  It is working fine now.

FYI, I have had my PayFuse account since Oct 08, but only used it once before now back in December, so I think everyone should be made aware that this might happen if they do not process cards for a while.

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Title: Halcyon Home Inspection
URL: www.halcyonhomeinspection.com
Body: Performing Home Inspections in Santa Rosa, Sebastopol, Windsor, Rohnert Park, Petaluma and surrounding areas of Sonoma County, CA.
URL Path:Santa-Rosa-Home-Inspection.html
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