When your inspection software requires some support, the last thing you want is a ticket number and a “we’ll get back to you” when you’re hoping for a quick resolution.
You want a real person who knows the tools and understands what your day looks like.
In Episode 70 of The Ride Along, Brad Lowery sits down with two members of Porch’s Customer Success team – Lisa Lack and Matt Wheeler – the people inspectors reach when something in their system needs fixing, configuring, or straightening out.
Lisa and Matt work with inspectors across Home Inspector Pro (HIP), Inspection Support Network (ISN), and Palmtech, helping with setup questions, technical issues, training, and more. If you’ve ever wondered who handles the migrations, configurations, and behind-the-scenes troubleshooting that keeps inspection businesses running, it’s folks like Lisa and Matt.
In this episode, they get into why software is only as good as the team backing it up, how they solve technical problems by understanding how inspectors work in the field, and why reaching out doesn’t have to wait until something breaks.
They also give a preview of training updates coming in 2026 and what those updates are meant to do: help inspectors get more out of the tools they already have.
If you’ve ever muttered a few choice words at your software mid-inspection, this episode is for you.
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