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TOPIC: Customer Satisfaction Survey

Customer Satisfaction Survey 15 years 7 months ago #10961

  • James Levy
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Guys, let me know what you think. I put a customer survey on my site and please look it over. Do I have enough questions? Is there one that shouldn't be there? Am I missing anything? After looking at it finished I was thinking about asking a question or two about the report. I didn't want the survey too long.
Here is the link,  www.philadelphiahomeinspection.net/phila...sfaction-survey.html

Thanks Drew

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www.homespectllc.com
Homespect LLC
Home and commercial Inspections in Medford, Mount Laurel, Cherry Hill, Voorhees, Marlton NJ, and the surrounding areas.
Last Edit: by James Levy.

Re: Customer Satisfaction Survey 15 years 7 months ago #10962

Hey Drew,

Use Hyphen's for the URL rather than spaces.

Name should be a text field instead of a text area (takes up less space).

Typo: Would you recommend Homespect LLC to a friend in need of ahome inspection? :

How about adding: Did you Home Inspector Smell Okay?

Kidding aside, I think it looks good!

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: Customer Satisfaction Survey 15 years 7 months ago #10970

What about using captcha ? so you don't get bots sending you messages like someone from Mars is trying to contact you.

Looks good Drew. You'll have to teach us how you added that. or at least me. LOL

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Gerry Pallotta
Alota Home Inspection Services
Greater Toronto Area Home Inspector
Mississauga Home Inspector
Inspecting the following areas
Toronto,Mississauga,Brampton,Oakville,Vaughan,Richmond Hill,Markham and Pickering

Re: Customer Satisfaction Survey 15 years 7 months ago #10972

Hi Drew.
I would take out the colons at the end of the questions and you forgot the "d" in knowledgeable and take out the extra "n" in anonymous

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Gerry Pallotta
Alota Home Inspection Services
Greater Toronto Area Home Inspector
Mississauga Home Inspector
Inspecting the following areas
Toronto,Mississauga,Brampton,Oakville,Vaughan,Richmond Hill,Markham and Pickering

Re: Customer Satisfaction Survey 15 years 7 months ago #10975

I would also put in a question about how they found you.

How did you locate the inspector?
Web Site
Referral from previous client
Real Estate agent
Other

If other please explain.

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Gerry Pallotta
Alota Home Inspection Services
Greater Toronto Area Home Inspector
Mississauga Home Inspector
Inspecting the following areas
Toronto,Mississauga,Brampton,Oakville,Vaughan,Richmond Hill,Markham and Pickering

Re: Customer Satisfaction Survey 15 years 7 months ago #10976

Drew
Ya I would put in a question about the report as well.

Did you find the report easy to understand and was it informative?
Yes
No
If no please explain.

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Gerry Pallotta
Alota Home Inspection Services
Greater Toronto Area Home Inspector
Mississauga Home Inspector
Inspecting the following areas
Toronto,Mississauga,Brampton,Oakville,Vaughan,Richmond Hill,Markham and Pickering
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