TOPIC: Solved the Photo Loss

Well, I believe I have figured out the cause of the photo loss I have dealt with for the last few months. The loss I am referring to is when  saving a file in HIP the photos are unexplainably stripped from the file.  If HIP is left open, the photos are still there(and they can be printed in a report), but any attempts to save will result in a file which has the photos stripped(I have also discovered how to recover the photos from this point). If HIP is closed at all and that file is reopened, all the tabs which held the photos are still present, but the photos are gone along with any categorization.  Comments are always intact.

I have discovered and recreated the cause, or at least one major cause, of the photo loss.  I have tested the following and I'm pretty sure it can be duplicated by anyone else if they want to see how it was happening.  Here's what I found:

1. I load photos as usual and categorize them and basically use HIP like normal. I save it a couple times and the file size is around 1500-2000 KB with about 100 photos.
2. During a regular save, I accidentally click on "Open Inspection" and had to cancel out of it.
3. Then I proceeded to click on "Save Inspection" and saved the file.
4. When I look at the file in the "Client Data" folder of HIP, the file has been reduced to only 85-95KB. The description in my first paragraph now applies.

The cause is the accidental click on the "Open Inspection" and the subsequent canceling out of that window.  I don't know what part of that process is stripping the photos off the file, but I have recreated it 15-20 times.  Here is how I re-captured the photos. (This ONLY works if the file has not been closed AT ALL since the photo loss!)

1. If the file is still open in HIP(i.e. the photos are still present even if they won't save correctly), then click on "Open Inspection" again.
2. Select the same file which is already open and open it in the same HIP window(Don't open another HIP, use the one you already have open with the lost photo file!), it should be the one which was just saved where the photos were lost and the size is only 85-90KB.
3. Wait for the file to open (3-5 seconds), then click on "Save Inspection" and save it under the same name or any other name.
4. Check the newly saved file, the size will be restored and the photos reconnected. If the file is closed and reopened, it will have all the comments and the photos are all categorized the way you originally had them. It is a regular save.

So that is my Labor Day discovery and I'm pretty sure it is the main reason(probably the only reason) I have had the photo loss. I know I miss the "Save Inspection" button every once in a while and accidentally hit the "Open Inspection" instead. Man, I even play around with HIP on the holidays, I need some entertainment. I'm so happy, I'm gonna go have some ice cream.

Trying to recreate it now.

Oh, one more thing, I recreated it on two different computers, desktop and laptop.

Would it be unmanly of me to say that I love you? This is what's been holding me back from releasing 3.0. I had found the other issue with photos about a month ago that I told you about (double clicked edit) and thought I had completely resolved the issue. But then I lost photos twice more with some heavy editing during testing 3.0 and haven't been able to replicate it or even have it happen since. Of course I never looked at the OPEN part of the code when trying to track the bug down as that's not part of saving.

Thanks Cameron, I'd take you our for ice cream myself but you're a bit far away. I think you just earned yourself free HIP upgrades for life!

Not unmanly at all, I have felt a great love of myself for the last couple hours.   

I never realized I was clicking that "Open Inspection" button every time I lost photos.  So I take it this is fixable?  Easily I hope?

And... I've already found the problem in the code and fixed it in 3.0. All that was needed was to move 2 lines of code down about 10 lines. Being able to replicate a bug like this is all I needed!

When you open a new inspection HIP has to clear the photos from the currently opened inspection before importing the new photos. The problem was that this was being triggered right when you clicked Open Inspection and not AFTER you selected an inspection to open and clicked the open button (like it should have been).